Privacy Policy

Introduction

Holey Holes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Ontario, Canada.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Request a quote or estimate
• Schedule an appointment
• Contact us via phone, email, or our website
• Sign a service contract

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Property address and details about the work required
• Payment information (processed securely through third-party payment processors)
• Photos of the work area (with your consent)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide drywall repair and painting services
• Generate quotes and invoices
• Schedule appointments and communicate with you
• Process payments
• Improve our services and website
• Comply with legal obligations
• Respond to inquiries and provide customer support

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, scheduling tools)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and business records requirements in Ontario), resolve disputes, and enforce our agreements. Typically, we retain customer records for a minimum of 7 years as required by Canadian tax law.

Your Privacy Rights

Under Ontario and Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information below.

Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: